Frequently Asked Questions
Everything you need to know about your SELENE experience, from curated collections to seamless delivery.
How do I know which size will fit me best?
Each product page features a detailed 'Size & Fit' guide tailored specifically to that garment's silhouette. We also provide model measurements and fit recommendations—ranging from 'true to size' to 'oversized'—to help you make the perfect choice.
What is SELENE's return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Simply access our online portal to generate a prepaid return shipping label. Please note that for hygiene reasons, earrings and intimate apparel are final sale.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. We also offer Express (2-day) and Overnight shipping options at checkout. Once your order ships, you will receive a tracking number via email to monitor its progress.
Do you ship internationally?
Yes, SELENE ships to over 50 countries worldwide. International delivery times vary by location, usually ranging from 7-14 business days. Duties and taxes are calculated at checkout so there are no hidden fees upon delivery.
How should I care for my SELENE garments?
To ensure the longevity of our high-quality fabrics, we recommend following the specific care instructions on the inner label of each piece. Most of our delicate items prefer cold hand-washing or eco-friendly dry cleaning.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for added flexibility.